TERMS AND CONDITIONS
PAYMENT AND CANCELLATION POLICY
Self Drive and Private Tours
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Price is in New Zealand dollar (NZD)
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A 20% non-refundable deposit is required as booking confirmation.
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A further 30% deposit of the overall costs is required within 2 weeks to 3 months (depend on booking time or season of making your booking.
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Full Payment is required 14 days before arrival date, or by special arrangement.
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Payment by International transfer on online banking.
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Payment by PayPal or credit card requires 3.5% additional charge. The invoice can be sent by email and then retrieved online.
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Credit card or cash can make any additional costs.
CANCELLATION
For any subjects and activities which are not listed above, If a cancellation is made within 14 days of making the booking in high season, 50% of the overall amount will be charged.
REFUND AND EXCHANGE
These following items are not refundable:
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Entrance tickets for tour activities, vouchers, coupons and theatre show
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Gift certificate
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Package and Tour that sold for special event or promo
DURING THE TOUR
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Salat time and place will be arranged accordingly during the tour.
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Please keep the phone numbers of tour guides and hotels we are providing for any emergency purpose.
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Drivers cannot work over the time limit (10 hours) without a sufficient reason (New Zealand Law).
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Changing and adjusting the schedule is applicable during the journey without notice in terms of bad weather or any other unexpected case.